Terms and conditions
1. Introduction
These terms and conditions apply to purchase of goods or digital content from Shop DEV Joni (an online e-shop) and you accept them by using this website. If you prefer to decline them, please leave this e-shop.
Before we get started:
- If you would like us to rectify these terms and conditions (something seems unfair, dishonest or illegal etc.), please contact us at sales@devjoni.com and we will react to your feedback as soon as possible
- We reserve rights to change these terms and conditions any time without giving a notice in advance or at a later time
1.1 Basic information
This website is operated by a legal person under the laws of the Republic of Finland by DEV Joni / Joni Kemppainen. Our business identification number is Y-3339572-3 and our postal address Kukkulantie 4, 89400 Hyrynsalmi, Finland.
The following terms are used in these Terms and Conditions:
E-shop - This website - https://devjoni.com/shop
Seller - DEV Joni, see the previous paragraph(s). Also referenced as "we", "We", or "us".
Buyer - A natural or legal person interested purchasing goods or digital content in the e-shop. Also referenced as "you" or "You", "they/them" or "the user".
Private customer - A natural person interested in purchasing goods or digital content in the e-shop. Also known as the consumer or the final consumer.
Business customer - A natural or a legal person that participates in economic activity by running or being a business. In the EU area, being a business customer is shown by a valid VAT number. For example, a company, government organization, a research institute or a university.
Goods - Physical products offered and sold through the e-shop.
Digital content - Software, 3D models, license keys or similar intangible items that exist in a digital form.
Order - The agreement between the seller and the buyer about the seller delivering the goods and/or digital content in exchange to the shown price. This agreement is created when the buyer fills their electronic shopping cart, selects the delivery and payment methods, and confirms this action.
Personal data - Any information that we digitally hold that relates to the buyer.
Processing time - The time duration that takes us to process your order.
Shipping time - The time duration that takes us to source/manufacture your order, package it and finally to hand it over the delivery company.
Delivery time - The time it takes the delivery company to deliver your parcel to you. Excluding any time in customs.
Total delivery time - Processing time + shipping time + delivery time.
2. Prices and payment
The prices shown on the website may or may not include the value added tax (VAT), and the prices may be shown in euros or another supported currencies. These factors depend on the buyers regional settings, which can be adjusted by the user under the "Regional Settings" page. It is the buyers responsibility to confirm that the shown prices indeed are what the buyer thinks they are.
Delivery and postal fees are calculated separately based on the size and the weight of the goods, and on the delivery address.
If it is reasonable to assume that there were erroneous prices due to a technical or a human error, we reserve rights to cancel and 100% refund the order.
Payment options is selected on the e-shop checkout page. Placement of the order requires pressing the confirmation button after the relevant payment and delivery options are selected.
All goods are property of the seller until the purchased goods are fully paid.
3. Value added tax - VAT
4. Delivery of goods
We deliver products only to buyers over the legal age (often 18 years old) that have a permanent delivery address within the supported countries.
We mainly deliver goods to business customers (companies, private traders, universities, schools, research institutes etc.) but also accept orders from private customers. Private customers by-law enjoy consumer rights that do not extend to business customers.
Delivery time is always an estimate and we can not guarantee how long the delivery actually takes. We aim to process the order within 3 business days and then send the goods if they are in stock. In the EU area, goods should arrive within 30 days.
Each item has its own stock status that shows the estimated shipping time.
Please notice that some products are manufactured on-demand. They have longer inherently longer shipping times.
Please notice that some products are pre-order items. At the time of the purchase, they may not been fully developed, released or produced. They usually have the longest of shipping times.
If the postal fees or delivery conditions suddenly change because of a reason out of our control (a natural disaster, a war, an industrial action or similar), we will contact you by email. Then, both parties have an opportunity to cancel the order or come up with alternative arrangements.
If the delivery fails because the buyer has provided an erroneous delivery address, we will wait to receive the delivery back, and then refund the paid sum minus any extra postal fees and a 5% re-inventory fee.
We are not responsible for lost or broken products during the delivery. If any such scenarios arise, the buyer should primarily request support from the delivery company.
We are not responsible for any extra fees (such as tolls or import taxes) after sending the goods. It is the buyer's responsibility to confirm and pay if any such fees exist when ordering from the EU area of Finland.
5. Return of goods
Private customers have right to return any unused goods withing 14 days after receiving the goods, excluding the receiving day. The returned goods and their packaging have to be in the same conditions as when they were received. Before returning, the customer can inform us by contacting sales@devjoni.com to receive instructions on the return. This can help to avoid issues with customs.
The postal fees related to the return belong to the customer unless otherwise agreed.
Business customers do not have similar right to return by law. However, such agreements, we do accept returns from business customers if they are done in good spirit.
6. Broken products
In case of manufacturing mistakes or broken products, please contact us (sales@devjoni.com) within 30 days after receiving the goods. You will receive instructions how to return the goods, and we can discuss whether it is more suitable to have a refund or a new item shipped.
We do not cover malfunctioning or broken products caused by user errors and accidents or by normal worn-out.
7. Refunds
We will always refund to the original account that was used for the payment. We may not be able to refund if the buyer supplies erroneous details. If this happens, we will reserve the right to deduct any extra costs and fees posed onto us by external parties from the to-be-refunded sum.
Refund terms and conditions may be affected based on the selected payment method.
Refunds are made within 14 days after we have received the returned goods.
8. Cancelling an order
The buyer has right to cancel an order without any fees before we have processed the order. If the order has been already shipped, the order cannot be cancelled - instead, the buyer has to wait for the goods to arrive and then return the goods.
9. Digital content
Digital content is subject to different terms and conditions on the following parts:
The 14 day "cooling off" period to cancel and return purchases does not apply to digital content - thus no returns of downloadable content.
10. Customer support
Customer support for the e-shop is available through sales@devjoni.com
Sold goods are delivered without support unless otherwise mentioned. We may offer in-kind support especially if we have free resources to do so.
Our Wiki, device manuals and social media pages offer instructions for how to use and trouble-shoot most common issues.
For those interested in commercial support as a service, please contact us.
11. General conditions and safety
All items sold in the e-shop (goods and digital content) are meant for professionals and enthusiasts who know how to use them. The sold items are not toys and they should be kept away from children and people who can use them to cause harm to themselves or others. They are meant to be used in correctly safety regulated environments with relevant health and safety precautions.
The buyer is responsible for confirming that all users are properly trained to use the sold items. The seller provides no safety or usage training unless specifically agreed. If you decide to sell items forwards, you should make the future users aware of all relevant safety aspects.
The next paragraphs contain important safety information.
Some goods may release small particles or chunks or the goods themselves may be so small that when inserted inside body cavities such as mouth or nose, they can cause serious health trauma such as suffocation.
Some goods may contain sharp corners that by accidental, criminal or misuse use can cause serious health trauma such as puncturing of an eye or a stabbing wound.
Some goods can burst into flames if ignited under the right conditions (for example by having an open flame nearby) and cause serious danger to people and buildings.
Some goods when mixed with right chemicals (even those available at normal households for cleaning for example) or physical conditions may release toxic gases or liquids that pose serious harm (cancer, poisoning, irritation, disease, infertility or similar) to humans, animals or nature.
This previous uses are strongly forbidden and the seller takes no responsibility if any such events occur.
We make our best to educate our customers of potential dangers. Where required by law or it beneficial for the buyer's safety, these or any other safety information are provided on the website and on a paper added to the shipped package.
The seller is not responsible for any damage caused to people, animals, property or nature by misuse, accidental use, criminal use, or any other use of this website. The seller is not responsible for any monetary, moral, ethical, medical, legal harm that the use of delivered goods or digital content, or the use of this website or this website itself may cause directly or indirectly.
12. Fake orders and harassment
We will always notify the local authorities for illegal activities.
13. Newsletter
The buyer can subscribe to receive our newsletter, and cancel it any time.
14. Data safety and security
We collect data only for tax purposes; By law, we are required to keep sales information and details up to 10 years post-transaction. The buyer can create their own account, and can chooses what information to provide there.
No payment or credit card data are stored by us (these may be stored by your credit card company or the payment processor - please refer to them in this matter).
These are protected following the European data safety rules and regulations. We use a well-trusted web-host running European server rooms. The website uses SSL encryption to stop third parties from learning confidential information from our customers.
However, we take no responsibility on data breaches, viruses, malware or similar beyond our control.
Please see our Cookie Policy for details about data we save save in your browser.